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We recommend the highest quality .jpeg (.jpg), png, .ai, or a pdf file. If you just have a screen shot or a drawing, we can still work with it.

Yes, if you provide your own digitized embroidery file, we will create a proof on a piece of backing for your approval. However, we cannot guarantee the final product's outcome. We do charge a small fee for the sample stitch out/ set up.

Our graphic designer customizes embroidery files for our machines, ensuring the best possible results. Therefore, we charge a minimal digitizing fee to guarantee the final product quality.

Once the final design is approved and payment arrangements are made, production will begin. We need to order your order products, set up your embroidery files, and produce your order. Typically, our current turnaround is no more than 1 week. Often, orders are completed sooner.

Need it urgently? Just ask—we strive to accommodate your needs.

We refer to digitizing fees as setup fees, which are assessed on a case-by-case basis. We prefer not to charge setup fees, we do try to keep them minimal. The setup charge depends on your order size, & size and stitch count of the design. Our setup fee starts at $20.

Our setup fees cover the design and digitization of your logo, as well as the setup and programming of the embroidery machines for your specific product, thread colors, location, and design. Think of embroidery files as "club cards." You've paid the "membership fee" and can use the card as often as you wish, but the card remains the property of the club.